Refund Policy

1The general rule

Coins, gifts and VIP membership are virtual goods that are delivered the moment your payment completes. Because delivery is instant and the goods cannot be returned, purchases are final once delivered. This is the standard rule for virtual currency, and it is part of the terms of service you agree to when buying.

Everything is priced before you pay — every bundle, gift and membership shows its exact cost before you confirm — so a purchase should never be a surprise in the first place.

2When we do issue refunds

The rule has fair exceptions, and we honor them without a fight:

• Duplicate charges — you were billed twice for one purchase
• Technical failure — you paid, but the coins or membership never arrived
• Unauthorized charges — a payment you did not make, verified with our payment processor
• Major service faults — an outage on our side that made a purchase unusable

3How to request a refund

Write to [email protected] with the email on your account, the date and amount of the charge, and the receipt if you have it. Billing messages are prioritized — you will get a first answer within one business day in most cases, and approved refunds go back to the original payment method.

One thing speeds every case up: the receipt. It lets the team match your charge in seconds instead of tracing it by hand — often the difference between a one-day fix and a three-day one. And if the case does need a payment trace, give it a few business days; bank-side checks move at bank speed, and we will keep you posted rather than leave you guessing.

Please come to us first. It is faster for you than any other route, and most cases are resolved in a single exchange.

4What is not refundable

To keep expectations clean: a change of mind after delivery, coins already spent in chats or on gifts, and time already used under VIP are not refundable — delivery happened, and virtual goods cannot be returned unused. A conversation you did not enjoy is also not a billing issue; that is what the Next button is for. Buying only what you plan to use soon keeps both sides of this policy simple.

5A note on chargebacks

If a payment is reversed through your bank instead of through us, the coins or membership tied to it are revoked, and accounts behind repeated chargebacks may be restricted. None of that is meant as a threat — it is simply how virtual-goods accounting works. If something looks wrong on your statement, one email to [email protected] sorts it out faster than a dispute ever will.