Privacy Policy

1What we collect

Running a live chat service requires a small amount of data. Depending on how you use the site, that can include:

• Account basics — an email address if you register or make a purchase
• Technical data — device type, browser, rough region and connection quality, so calls work well
• Usage data — which features you use and when, so we can fix what breaks
• Payment confirmations — proof that a purchase happened; full card details stay with the payment processor and never touch our servers

2What we never collect

Your conversations are not data. Video and voice calls are never recorded, stored or transcribed — not for moderation, not for training, not for anything. When a call ends, its content is gone. Moderators act on reports from participants; they do not watch or listen to calls.

3How we use information

The data above does exactly four jobs: keeping the matcher and calls running, keeping the site safe through moderation and abuse prevention, processing purchases, and telling us what to fix or improve. It is not used to build an advertising profile on you, and there is no algorithm studying your conversations — there are no stored conversations to study.

4What we never do with your data

We do not sell personal information, full stop. We do not rent it, trade it or hand it to advertisers. Data leaves our hands only where the law genuinely requires it, or to the payment processor that completes a purchase you explicitly made. No advertiser, data broker or "partner network" has access to anything described on this page. The cookie policy covers the small tracking pieces separately.

5How long we keep data

Account data lives as long as your account does. Usage and technical logs are kept for a limited window for security and debugging, then discarded. Payment records stay for the period tax and accounting law requires — that part is not optional for any business. When you ask for deletion, everything the law does not require us to keep is removed from active systems, and backups cycle out on their normal schedule after that.

6Your rights and choices

You can ask to see the data tied to you, correct it, or have it deleted. Deletion requests remove your account information and purchase history from active systems, within the limits the law sets for payment records. Every one of these requests goes to the same place: [email protected], answered within one to two business days.

7Questions about privacy

Anything this page leaves open — a specific worry, a deletion request, a question about how something works — goes to [email protected]. Privacy questions are answered by people who can actually check the systems, not by a template.